exhibit, discover and prosecute

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Customer Service

Shipping & Delivery
Orders are shipped out within 24hrs of notifying customers when their orders are complete.  FedEx ground shipping will be used to ship all orders unless customer specifies otherwise.  Forensicdrone only ships out Monday - Friday and to physical addresses with someone available to sign for.  Please confirm that the address being sent to is correct and existing since Forensicdrone is not responsible if the location is incorrect.  
Customers may also pick up their orders when ready but must confirm with Forensicdrone on a pickup time before arriving.   
Privacy & Security
Any account information collected on this site is to be left with Forensicdrone only.  We will not rent, sell, or share your information with any outside parties other than sharing with members within our company to provide products, services, and support that you have requested.  All customer information is used for the sole purpose of processing orders, order confirmations, and order status updates.  Information collected include: name, address, phone number, email, and users credit card information.         
Returns & Replacements
All returns must be made within 30 days of original invoice date for refund.  Original shipping charges are non-refundable.  
To return an item, customers must provide their issued RMA number whether through shipping or personal drop-offs. Call us or email at info@iodrone.com to request a RMA number.  RMA numbers are valid up to 7 days from issued date.  Customers are responsible for returning shipping charges and must be shipped back in unopened or unused conditions with packaged protective stuffing.  Unauthorized returns will not be accepted and credits will not be issued.  We are not responsible for lost merchandise during return shipments.  
Ship Returns to:
Silicon Avenue Technologies, Inc.
RMA #
3152 E. La Palma Ave. Suite D 
Anaheim, CA. 92806
Ordering

Placing orders on Forensicdrone.com is made simple.  Products can be added to your basket for checkout by when you click "Add to Cart" on each product page.  Click "Shopping Cart" to view your selected items and then proceed to checkout. 

 Browse categories and featured items to search for products.  If you still have trouble finding products, please refer to "Search entire store here..." search bar in the upper right corner of each page and search by: type of product, item or manufacturer number, brand name, or keyword.  For additional support or product availability questions, please call (714) 238-8888 and a representative will assist you or email us at info@iodrone.com.

Price Quotes: Government or Corporate clients may request price quotes. Refer to our online catalog to list product name, description, and quantity of each item.  Email your quotes to info@iodrone.com or fax to (714) 238-8802.

Payment, Pricing & Promotions

Payment is accepted by American Express, DiscoverCard, Mastercard, Visa, and Paypal on Forensicdrone.com. 

Net Terms: To be on net terms, clients must submit credit references to info@iodrone.com for approval.

Please note that pricing of items are subject to change and may not display the most current prices at all times.  Only after placing your order, you will be notified of order cancellation if pricing is incorrect in which you will need to reorder once we contact you announcing when new prices are in effect.  Promotion announcements can be found on Forensicdrone.com home page or in your emails that are subscribed to Forensicdrone's newsletter.      

Viewing Orders
To view your orders, please log into your account on Forensicdrone.com by clicking "Account" or "Log In".
Updating Account Information
Your account information can be modified on your Forensicdrone Account page by logging into Forensicdrone.com. Select "Account" and then "Account Information" to make changes.